Contact RisenGem
We respond fastest by email. Use the form below to write us from this website—your message is delivered to our Client Care inbox (same team as email and Shopify Inbox). No RisenGem account required.
Who you are buying from
Zyra Ltd (Colorado) · RisenGem brand
The RisenGem™ experience is offered by Zyra Ltd, a limited liability company formed in Colorado, United States. For registrations and official notices we may reference our Colorado Secretary of State file number 20248286366.
Registered office: 2020 Lawrence St, Unit 1255, Denver, CO 80205, United States. Memorial diamond growth and related laboratory work are performed by our partner laboratory network in Henan, China, under our written quality and custody specifications—our U.S. Client Care team coordinates custody, milestones, and shipping with you in English.
RisenGem orders are paid in two Shopify Checkout steps—a deposit at order, and the balance after we confirm production with you. Estimated total time from completed deposit to insured delivery of your finished piece is typically about 10–12 weeks (varies by region, customs, and carrier). See our Orders, shipping & refunds page and the Process page for how stages break down.
Prefer a call first?
Meet a real RisenGem presales advisor
Prefer a conversation with a person before you write? Our presales advisors walk through pricing, timelines, and what to expect on Zoom. Sessions are in English and typically last about 25–30 minutes. No pressure.
How advisor calls work →Client Care
When we respond
We aim to reply to email and on-site form messages within one U.S. business day (Monday–Friday, excluding major U.S. holidays). Messages sent on weekends or holidays are queued for the next business day.
Phone is best when something cannot wait; you may reach voicemail while our team is with another family—leave a message and we will return your call. We serve clients across U.S. and international time zones; if you do not see a reply, check spam and add service@risengem.com to your contacts.
Recommended
Send a message from this site
Stays on risengem.com. Include your order number if you have one. We read every submission during business hours.
Email, phone, mailing & partner lab
- Email service@risengem.com
Best for everyday questions, order updates, and cross-time-zone follow-up (US ↔ China).
- Phone (512) 766-5011
Use only when email cannot wait—please account for time zones (China / US).
- Mailing & headquarters (United States)
Zyra Ltd · 2020 Lawrence St, Unit 1255, Denver, CO 80205, United States
Use for legal service of process, official notices, and B2B / press correspondence. Day-to-day customer questions move faster by email.
- Partner laboratory location
Zhengzhou, Henan Province, China · partner laboratory we source from
Partner laboratory visits are scheduled individually—coordinated by our U.S. Client Care—depending on safety, capacity, and travel arrangements. Please email with “lab visit” in the subject line so we can route your request.
Keep exploring
Move between transparency, pricing, and next steps in any order that helps you decide.